FAQ

How much is delivery? 
All ANDRSN deliveries to addresses within HK Island are free of charge. 
Delivery outside of HK Island for Kowloon and New Territories will incur a delivery charge of HKD$150.

Where do you deliver? 
We deliver to addresses within HK Island, Kowloon and NT
Should you require delivery to addresses outside of HK Island, Kowloon or New Territories please contact orders@andrsnflowers.com prior to submitting your order.

Do you deliver on Sundays?
We do not deliver on Sundays aside from special occasions i.e. Mother's Day, Father's Day, and if other special occasions such as Valentine's Day were to fall on a Sunday. 

Can I set a specific delivery time?
Delivery time cannot be set, however we guarantee all orders will be delivered before 5pm.

Do you offer pick up?
No, ANDRSN does not offer pick up. Leave the hard work to us.

Order lead-time 
Our website has a built in 2-day lead time for all orders placed before 3pm. If orders are placed after 3pm, delivery lead time will be 3-days.
However, should you require a delivery sooner than the stated timeframe please contact us ASAP
at orders@andrsnflowers.com or via the 'Contact Us' tab and we will do our best to accommodate.

Payment Method 
Payment can be made with Visa or Master card.

Cancellation
We do not accept cancellation of orders. Please make sure all order details are correct at time of ordering.

Personalisation 
Each box of ANDRSN Flowers comes with a complimentary gift card, containing a message of your choice.
Bespoke hang tags can be purchased as an add-on to your ANDRSN roses and personalised to your liking.

  • Top line fits up to 23 characters.
  • Bottom line fits up to 30 characters.

How to care for my blooms? 
Your beautiful ANDRSN Flowers are not meant to be removed, and are made to live in the box. 
Keep your blooms in an area free from direct sunlight and away from extreme heat or cold. 

The Fresh Collection
Make sure your flowers stay hydrated by adding water directly on to the oasis as needed. When the floral oasis is hydrated, it should be cushiony and dewy to the touch. 
No trimming of stems is required, just remove faded petals by hand as they occur, this will keep your ANDRSN flowers looking gorgeous for longer.

The Ever After Collection
Everlong* roses are real roses preserved with a special process that keeps them beautiful and everlasting for up to 2 years.

Everlong roses do not need to be watered. If dust collects on your roses, lightly dust off with a duster.

What are the ANDRSN signature box dimensions?
Standard box: 23cm x 23cm
Large box: 30cm x 30cm